Frequently Asked Questions
Who are we?
We are a mobile dental hygiene company that services long term care residents.
Do you come directly to the home and to the resident’s room?
Our team sets up a clinical area that is provided by the home. Our friendly staff will visit the rooms to assist a resident to the clinical dental area we have set up.
How can we help with your Residents dental needs?
Our goal is to maintain a Residents current dentition. We provide cleaning and treatments to slow down or arrest decay. We also provide healing type fillings to preserve broken down tooth structure.
What happens if more complicated work is needed?
If more extensive dental work is required, we can assist in providing resources. 98% of dental work is provided by out team at the long term care home.
My resident may not cooperate with dental treatment. How do you handle this?
We have many years of experience working along with residents who are experiencing many health modalities that can sometimes make treatment more challenging. We will make a care plan that will be unique to the individual.
How much does this cost?
Our fees are based on the Ontario Dental Hygiene fee guide and are comparable to that of a dental office.
Can you provide an estimate?
We do not provide estimates over the phone without seeing a Resident. Please book a New Patient assessment at a fee of $75 and we will provide you with an estimate.
How am I invoiced?
Our billing is done by email. Regular mail is an option if email is not available. On the email invoice all of the options for payment are included such as e-transfer, credit card or a cheque in the mail.
Can you remit to our insurer?
We do not bill directly to dental insurance however if a Resident does have insurance, please let us know and we will provide you with an insurance form that you can submit.
How will I know what happened at the dental hygiene appointment?
After the dental hygiene appointment is completed the dental hygienist will contact the POA by a phone call.
What number do I call if I have more questions?
905-321-2912 and ask to speak to Paige. Otherwise please visit our website for more information dentalhygieneteam.ca
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